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Now You Place:   KeyMam Home  »  Help Center
Order Questions
1. Shipping & Returns

Shipping & Returns

Shipping
Orders placed Monday through Friday will usually ship At the second business day. All other orders will be held until the following business day. Any products that are currently back ordered will be shipped within 1-4 business days, but may be delayed up to one week.

We offer shipping via DHL and the Airmail small packet to all over the world. Once your order has left our warehouse, you will receive an e-mail including an official tracking number.

Returns
Returns may be made for products, providing that they have not been used or opened. If you mistakenly order the wrong product, we will gladly refund your money less the cost of shipping and a 30% restocking fee. It is the responsibility of the buyer to pay all shipping costs to safely transport the items back to us. Once we receive the products, we will initiate the refund.

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2. Our Shipping Methods & Policies

Our Shipping Methods & Policies:

Most orders leave our warehouse within 2~4  business day, unless the items you ordered are back-ordered. The delivery time after it leaves our warehouse depends on the delivery method you select. All delivery methods available for your order are displayed when you click the drop-down list on our checkout page. The lowest cost methods appear at the top of the list. Here is some information to help you select the method that's best for you. Click a delivery method to see details:

Air Mail  Small  Packet   (based 6$ ship to all over the world)

DHL Global service

 


Air Mail  Small  Packet:

   This shipping method is available to shipments of All over the world. The limited is the product is weight less than 1.80kg,if your order is key blanks ,and you don't want to pay expensive Global shipping cost ,then use this way is the best choice ,the shipping cost is frist 100g 6$ ,and add each 100g add only 1$ .each key blanks is only 30g .Tracking numbers are Input on the web the day your order ships. You can enter the tracking number at http://www.17track.net/en , but with US Postal shipments the tracking number only reports when the shipment is delivered and does not provide any tracking information while in transit because the package is not scanned at any distribution facilities. Delivery times are not guaranteed, but it is always use 12~ 20days to your country . customer  can tracking on CHINA POST website also,some of the country can tracking on the destination country post office web.


DHL Global service :

   This service offers guaranteed delivery to all over the world. If your package is not delivered ,The DHL will hold it at DHL office and try best to contact with you ,until you are pick it up .Most orders ship within 2~3  business day. However, orders placed at Friday afternoon will be shipped at sunday.Because the DHL in my city is not work at saturday . Orders for items not in stock will ship when the item becomes available to ship. Delivery times are not guaranteed during the Christmas season. Packages are handled by DHL all the way from our warehouse to your address.

Tracking: The package is tracked by DHL all the way from beginning to end and at every point in between. If your package has already shipped, you can track it now by clicking here. From the time the package leaves our warehouse, it takes about 24 hours before it is trackable online. Your tracking number will input on the web the same day your order ships. All shipment tracking numbers are also available on our website by logging into your account and checking your order status. in this webpage www.keymam.com/orderlist.asp ,click your order number ,and input your E-mail address as password, than you can see the order tracking number.

Benefits: The benefits of using DHL Global service is that your delivery time is guaranteed . In many cases, packages are delivered in less than 7 business days. If no one answers at your address when DHL attempts to deliver your package, they will call you ,and arrange time to deliver it again , If your phone number not available , they will send information to sender via sender's city DHL office . This allows your package to get delivered faster. If you prefer to have the driver deliver only when someone is available to receive it, then just add that note to your order in the comments section on our checkout page. Please note delivery times are not guaranteed during the Christmas season.

Availability:  We use hongkong dhl dealer to send the dhl packet, before we the packet arrived hongkong dhl center , we can take a  reference tracking number ,this number can not tracking before the packet arrived hongkong dhl center , after the packet arrived hongkong dhl center, we can use this web page to tracking the reference number  www.dhl.com/en/express/tracking/shippers_reference.html  (Track Using Personalized Shipper's References),at this time. we can take a new tracking number from dhl ,we will input to the web at same  day, please login to see the new tracking number , new tracking number can tracking on normal dhl page .This service is available to All over the world.
   From the day which the packet  arrived the hongkong dhl center,The package arrive your city always with in 7 days ,Aisa with in 3 days.USA with in 5~6 days,Europe county with in 7~10 days. This service only delivers to street addresses, not to PO Boxes. There is no weight limit for orders shipped by DHL Global service. Packages are picked up and delivered only on normal business days and sunday afternoon , not on saturday. If your delivery has to be there fast,then DHL Global service is the best choice. If there are any problems with the delivery of your order, please contact us. We will resolve your problem and work with DHL to get your package delivered. And you can contact contact DHL directly use your tracking number. The internet tracking website is http://www.dhl.com

 
 

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3. How to tracking your order ?

International Express:

DHL-1: http://www.dhl-usa.com/home/home.asp

DHL-2: http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef   (Please input tracking number at shipment reference blank)

UPS: http://wwwapps.ups.com/WebTracking/reference?loc=en_US  (Please input tracking number at shipment reference blank)

TNT: http://lit2.tnt.com.cn/tracker/trackandtraceInit.do

PS:Plese track your DHL tracking number at DHL-1 first , if not find . please tracking at DHL-2 , because some times the DHL change number at HONGKONG DHL center.

 

Air mail :(about the air mail , you can tracking on CHINA POST web , if the packet have been arrived your country then you can tracking on your country post office web site too)

This web your can tracking air mail small packet :  http://www.17track.com/IndexEn.html

CHINA POST: http://intmail.183.com.cn/item/trace/itemTraceAction.do?action=Enter  (PS:About 15~20 business days) 

USPS:http://www.usps.com (PS:USPS to USA is about 15 days)

Brasil POST : http://www.correios.com.br

Canada POST : http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en

Spain POST : http://www.correos.es/ENG/13-MenuRec2/01-MenuRec21/2010_c1-LocalizadorE.asp

Swiss POST : http://www.swisspost.ch

New zealand : http://www.nzpost.co.nz/Cultures/en-NZ

UK Royal mail: http://track.royalmail.com

[If your country post office website not support air mail tracking , then you can tracking on CHINA POST web too ]

 

 

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4. EUB and ePacket Tracking Service
     EUB/ePacket is an international postal product provided by China Post to support international e-commerce. It is an exclusive postal service for Chinese eBay sellers to air lightweight and small products to destination countries.The postage of EUB is economic and it takes 1-2 weeks to arrive US from China. Currently, EUB/ePacket reaches out to America, Britain, Canada, French and Australia etc.

    EUB/ePacket tracking number consists of 13-digit code starting with letter "L" and ending with "CN", for example LX311909943CN.

    When EUB/ePacket arrives America, it will be delivered by American First Class network. Customers can track their parcels by using tracking numbers. Information about the packet can be tracked both at China Post and USPS system, and at My eBay for eBay buyer. Considering the delay of information transfer between two sides, departure and receive information on China Post EMS website will be earlier than that on USPS website, and information about arriving at American center on USPS website will be earlier than that on China Post EMS website.

Air line:
     United States, Canada ,United Kingdom, France, Russia, Australia, Israel, Saudi ,Arabia ,Norway, Germany ,China Hong Kong, Korea, Malaysia ,Singapore, Austria ,Belgium, Switzerland, Denmark,Hungary, Italy ,Luxembourg ,Netherlands, New Zealand ,Poland, Sweden ,Turkey, Finland, Ireland, Portugal ,Mexico.


路线:
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